Refund policy

Cancellation policy

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Canada Gear GmbH & Co KG, Gewerbering 6, 27432 Bremervörde, Germany, info@canadagear.com, telephone: 04761 925 8747) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will pay you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing another type of delivery as the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. For goods that cannot be returned normally by post due to their nature, these amount to EUR 299. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Additional notes

If you send the goods back to us, we ask you to use the original packaging, if it is still available.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

– To Canada Gear GmbH & Co KG, Gewerbering 6, 27432 Bremervörde, info@canadagear.com, Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

– Date

(*) Strike out what is not applicable.